Before to order our services you
Privacy, guarantees, terms.
1. We guard secrecy and
confidentiality of the personal information you give to us. We
do not sell, trade or otherwise transfer the personal
information of our customers to anyone unlike some other
We don't give this
information to any other people. We keep it in the secrecy.
Client information is kept 100% confidential. We never sell
client information to third parties. All searches are
2. We demand the same condition from our clients. The
client must keep all negotiations with
us and the results of investigation in secrecy. We do not
allow to involve any third parties in these processes.
The client (you) gives the guarantee to us to keep the
as well. You has addressed to the agency, that is
specialized in private investigations
on behalf of its
client. Our direct duty is to guard the
client against any information leakage. Therefore, the client has not to disclose both details
and results of this private investigation to any third
parties as well. The third parties can be:
the object, the object's relatives and friends, other
investigators and our competitors, the staff of payment
systems (card processors, banks, etc), the communication
systems (phone companies, internet providers, post services),
the members of client's family, the client's friends, other
participants, who are related to the case, etc.
Otherwise it may influence the information leakage. The
preferable way of information exchange is through our Secure
on-line form or by E-mail. If we have got evidences that details of
the case were disclosed through the client's fault, we can
stop any further work on this case or decline the case at all.
3. After ordering our services (during the investigation and in certain period after the investigation) our client engages and undertake for the terms:
- do not contact the object and do not try to fulfill any parallel (simultaneous) investigation until our people will have finished with the work.
Else it will make any further works impossible. All you have
to do during the work is just to wait while our people are collecting the information.
Any investigative process is not easy at all, therefore each thing has big importance. To make any mistakes is not
- do not inform the object about our investigative methods. Else the object will change the strategy and it will complicated the work very much or
even make the work impossible at all.
- the object should know neither of our company, nor about this investigation, nor about our
methods, nor about your possible discovery.
3.1. By accepting these terms the client concludes
the contract with the Detective-Russia company. He/her
guarantees proper fulfillment of the agreement's terms.
4. Guarantee. If we are unable to
meet our engagements or to find the requested information for
some reasons, then we undertake to refund the money to a
customer. We always give to our customer as much as possible
reliable search results. In many cases we can realize an additional investigation
according to special agreement with a client.
4.1. The client realizes and agree, that due to specificity
of investigative work a certain
risk exists always.
We can not provide 100% guarantee of success in all cases.
On behalf of the client we try to obtain maximum necessary
information, so it is unreal to avoid all errors. However we can promise
and guarantee to minimize the risk as much as
possible (almost to 0%).
In the case of disclosure on
unforeseeable consequences the client
undertakes not to blame the investigators about possible
destruction of his life, etc. In most such cases the
object just needs a convenient reason to stop private/business
relationships with the client. Client must clearly understand
5. Any case requires certain time for preparation, checking the data and
the reliability of client (usually it takes 3-5 days depending on
the complexity of your case). So, if you intend to hire us, then
please, make your decision, provide us with the exact data and fulfill your payment in good time.
If the client demands urgent fulfillment of the work in the
term that is less than we can afford (minimum duration is 3
days) or the client does not want to wait 48hours after
placing of his order through our site, then we can decline the
case and refund the necessary fee to the client without any
5.0. All incoming requests will be declined if:
- the client contacts us because of curiosity only or
- the client refuses to provide his direct contact details
and his name or
- the client refuses to provide his case details for our
In order to avoid any misunderstanding about the prices, we
do not make any "general estimations".
Standard rates can be found at the Order section of our
In order to estimate properly the opportunity, the time and
the exact cost of the client's case we usually need some
on the investigation object which the client has gathered by
Usually the client should prepare and send us such data (if
- the object's full name,
- DOB or age,
- home address,
- appearance: weight, height, eyes, hairs,
- the person's work place,
- if the person drives a car or goes on foot,
- the date when you wish to start.
Also it's desirably to have got such additional information:
- the person's known phones #,
- Email address.
- All other details, which you think can be helpful for us.
Then the client's case will be considered in details, the
client will be informed with the time and the exact cost in
5.1. Total duration most of our services are within 3-7 days.
In contrast to our competitors we work really quickly without
any intermediates. Only seldom in some case we can involve
other assistants. The duration can be increased up to 10 - 12
5.2. After we have calculated the work duration and the total
cost, we send the invoice to the client. The invoice is
valid during 3 days. Then the invoice data can be changed:
estimation, exchange rate and the work duration can be
re-calculated. So, please, always inform us that you have
really received the invoice and when your payment is
5.3. As a rule we do not allow to change terms of the
agreement (duration, items of investigation, the targets of
investigation, etc), that had been agreed before your payment.
Because the changes always influence on and change the total
budget, our strategy, approach to the target, etc. Besides we
do not welcome any other additions,
inserts, changes which can be done by our client during the
investigation. That is why, please, consider
thoroughly about what you would like to get as the
result of investigation and how much money you are ready to
spend on the investigation.
5.4. If during the detailed main investigation the object will
be detected as a scammer and the proofs are gathered, then
the payment is not returned to the client. It does not
matter if the obtained information is disappointing
or pleasant for our client.
5.5. If the client has confirmed his consent to start the
work, then our company starts the necessary preparations and
having certain expenses as result.
The client must make the full payment in 3 days term after his
consent. If during this period the client wishes to stop
investigative actions for any reasons,
then he must notify us about the interrupting and settle the
account with us: pay the fee 30% of the total agreed amount.
However if the client does not pay the fee or even disappears
at all, our company reserves the right to ourselves to stop
observance of this Terms and Conditions.
It may influence serious negative consequences for your
further developing of this case and all other investigations
in the future. Besides we will have to take measures to
return this debt by any of legal ways, including to file a
claim with a court and authorities.
If the client has received the required report, but did not
pay, then it is considered as a direct Internet fraud with
all further consequences.
Please, pay special attention to this item.
6.0. Each investigation requires certain workload and the
minimum budget. Note, at the moment we do not take for
consideration cases with the total cost less 200EUR. More
exact current limitation can be found in our "PREPAID SERVICE
6.1. As a rule we do not take cases of search of people, who
missing (unaccounted-for) for more than 3 months or the
connection was lost more than 3 years ago.
6.2. Usually we do not take cases, that are connected with
adopted children: search of their biological parents, their
real identity, etc. This is a private information that is
protected by the local law.
6.3. We do not take cases, which are connected with search of
6.4. We do not put bugs on phone, we do not trade in detailed
elaboration of the account of subscribers of cellular
6.5. We do not crack E-mail boxes. This is prohibited by the
6.7. We are not engaged in opening of apartments,
or penetration into a private territory.
6.8. We do not make any
blackmail. We do not
knock out of duties (wring out
6.9. We do not fulfill any investigative actions if a criminal
case has already opened and authority has been doing own
investigation. To interfere in their
investigation is prohibited by law.
6.10 We do not do criminal prosecution of
scammers/criminals/cheaters. We do not catch them physically
and do not deliver them to jail/court. Most of modern serious
scammers work conjointly or consisting of or under protection
of international criminals group with rather developed
structure. We do not fulfill investigations inside the
criminal groups and do not analyze their structure: we do not
investigate functions of the group's members, their exact
addresses, shares in the business, we do not press/compel
scammers/criminals to return the stolen money.
All these actions relate to jurisdiction of police and court.
After the client's application the police gather proofs of the
crime for the court. Then only the court has legal rights to
accuse/justify a person of doing the crime. According to the
local legislation private investigators are permitted to
gather different information for the client, which allows to
avoid any crime. If the fraud has already happened, then
private investigators are permitted to assist the client with
gathering any possible information, that will be necessary in
further legal steps/stages. So, our client must clearly
understand and accept it.
6.11 We do not help our clients to place advertisements in the
local papers, if such sort of advertisements declare or
publicly inform about negative behavior, offences of
the investigation object's, etc. Because of the same reason
we do not agree to contact the third parties with the aim to
7. We do not enter the client in error concerning prospects of
the client's affair and we do not forge the results of the
8. We do not work without the prepayment of expenses (under
the scheme "payment only for result").
9. We do not work with clients which purposes are not clear to us
or cause doubts. We do not work with clients who do not
leave coordinates for a feedback.
Clients from some countries can be an object of the
verification procedure. We may require for additional check
of your client identity like a scanned
Remember! Before to take concrete business each our
potential client passes preliminary check by us concerning
safety of his intentions. We reserve the right for us not to
answer and not to take business of the client without any
10. We do not finish and do not alter the work started by other
detective firms and private detectives. If it will be found out during the investigation,
that the client already employed others investigators without
notification to us, we reserve the right to stop or
significantly detruncate the investigation because of security
11. Due to privacy and confidentiality reasons usually we do
not discuss any details of clients' cases by phone lines.
Please, use our safe-online form in the site, E-mail
channels, or welcome to our office.
For our internal usage we use the central phone,
which is indicated at the contact page. This phone can be
used in urgent situations at the working hours.
12. All possible reclamations are accepted by us in the term under 15 days
since the receiving the report by the client.
Last editing was on 08-th of March 2017.
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